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[email protected]

Osprey Meadow Privacy Policy

1. Data Protection and the Firm’s Privacy Policy
1.1 The company takes data protection seriously and safeguarding the privacy of the Website
visitors is important to us. This privacy policy explains how we use any personal information we
may collect when you visit the Website. It also explains our use of cookies and tells you how to
contact us if you have any queries about how we use your personal information. In using the
Website or by registering for any of the specific services we offer through it you are indicating
that you understand and accept that your personal information may be used by us in the manner
described below. All information that we hold concerning you as an individual will be held and
processed by us strictly in accordance with the provisions of the Data Protection Regulations.
You may raise any query that you have with regard to your confidentiality, privacy and data
protection with our Data Protection Officer at the address noted above. You also have the right to
lodge a complaint with the ICO in the event that you believe we have mishandled your personal
data. Please see the ICO’s website for details of their complaints handling process.
1.2 Links with other websites
1.2.1 This Privacy Policy only relates to the Website. Any links from the Website to other
websites are provided merely for your convenience and do not imply endorsement by us of the
content or provider or the way that your personal data is managed.
1.3 Information collected and how we use it
1.3.1 When you access or sign up to any of our services including newsletters, competitions etc.,
we may collect and process personal information such as your name, address, telephone
number, email address, IP address and other information relating to you.
1.3.2 We will store and use your personal information for purposes such as administering and
maintaining our relationship with you; providing services or information requested by you;
providing you with further information about our products and services; and for auditing usage of
the Website. Your information will not normally be disclosed to third parties except where that is
necessary for fulfilment of our obligations to you or we are obliged or permitted to do so by law.
1.4 The company does not use any web intelligence software or collect any personal data about
users of the Website other than aggregated data which is used to help the company improve the
quality of the Website. No information about you is stored by us or transmitted by us to any third
1.5 Marketing
1.5.1 Occasionally we may contact you with information we think may be of interest to you such
as details of events or competitions hosted by the company. If you prefer not to receive such
promotional material, please notify us by sending an email to [email protected] 1.6 Security
1.6.1 The company has policies and technical measures in place to safeguard and protect your
personal information against unauthorised access, accidental loss, improper use and disclosure.
However, the internet is not completely secure and though we will do our best to protect your
personal information the transmission of your data to us is done so at your own risk.
1.7 How we use cookies
1.7.1 Our online services use cookies, a small text file originating from us and stored by your
computer. The cookie file helps identify you and any particular interests or preferences you
express, making your future Website visits more efficient, but it does not store any personal
information. Save for the use of cookies, we do not automatically log data or collect data. You
can set your computer browser to reject cookies but this may preclude your use of certain parts
of our Website.
1.8 Your rights
1.8.1 You have a right of access to any personal information that we may hold about you; to
have any inaccurate information about you corrected; and to request that we stop using your
personal information for marketing purposes. Access requests should be put in writing and
addressed to the Data Protection Officer. We will comply with your access rights without delay
and within a month in any event. Providing you with access to the personal data we hold about
you is free of charge although we may charge or refuse a request if it is deemed to be manifestly
unfounded or excessive. If we refuse a request, we will tell you why and how you may complain
about our decision.

2 Email Policy
2.1 The views and opinions expressed in any email from the company are those of the author
and are not necessarily endorsed by the company.
2.2 All information contained in any message or attachments is intended solely for the
addressee. It is confidential and may also be legally privileged. If you have received this
message in error, please send it back to us, and immediately and permanently delete it. The
unauthorised use, disclosure, copying or alteration of this message and/or any attachment is
strictly prohibited.
2.3 It is your responsibility to scan for viruses or otherwise check any email and any attachments.
All email messages and any attachments are scanned for viruses prior to leaving our network.
However, the company does not guarantee the security of any message or any attachments and
will not be responsible for any damages arising as a result of any virus being passed on or
arising from any alteration of any message by a third party.
2.4 Cybercrime warning – Please be aware that email accounts can be hacked by criminals. If
you receive any notification of changes purporting to come from us (particularly including bank
details) please contact the person dealing with the matter directly by reliable and established
means, such as by telephoning the number on our website. Our bank account details will not
change – please inform us immediately if you are asked to send money to an alternative account
or if you are asked to make a payment directly to our bank account by Email. We will not be
liable for the transfer of any monies to a bogus account unless it occurred as a result of our
2.5 We may monitor emails sent to and from our network.
2.6 If you require verification of the content of any email message and/or attachment, or if you
have any questions about this policy or our usage of email, please contact by sending an email to [email protected]

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